Social Media & its Lessons Learned

When you run a social media platform most of the content posted and time schedule followed goes on an experimental basis. At least, this is what happens when you are trying a platform or product for the very first time. After all, such experimentation is complete, and on understanding your audience better, it makes it easier to achieve better recognition on any social media platform. At Urbansoft we have done the same using various platforms and products in the industry, though it was a tedious process, and resources and money spent, we could now confidently say that we have been able to break the code. Listing out just a few of our lessons learned, we have the blog below.

 

Facebook Posts Run On Audience Likes & Not MONEY:

Most people believe that the more you spend the more you can achieve. Unlike that, Facebook plays fair and your product or service meets better chances not based on the money you spend, but the way you are able to attract your customers to the post. This would include quality of content based on the likings of your target audience. The next aspect would be considering the time at which your target audience is available making it visible for more views.

Equation: Content to Audience Liking = More Views + Likes (Money spent is not of the matter here)

Audience Engagement & Retention:

Have you ever wondered why your videos have not been watched more than 10 seconds? Well, you could either make it or break it within the first 3-7 seconds. If you want to increase your video’s average watch time, you might want to re-think your content strategy. To keep your customer engaged and watching till the end, you will have to optimize the first 3 seconds of your video. This would include tuning into the customer’s interest and conveying your major ideas within those first three seconds followed by repeating the same elaborately in the later part of the video. Makes sense?

Equation: Optimized Content in First 7 Seconds = Increased Watch Time

Recognition:

Have you ever felt connected to a particular video or quote that you have read on a social platform? Yes, it has happened at least once in your lifetime. Well, when this happens most individuals are moved to share the same post or even comment on the same when they see a little of them in the same. Similarly, videos or posts that impart a personal touch to a particular group of people, it moves that particular section of your audience to react or respond to the same. For example, An video on best marketing skills could move a group of marketing individuals in your audience to re-share the content or even start a discussion in your comments section. The strategy used here is to increase your audience engagement.

Equation: Connecting with your audience = Increased Post Engagement

Timing:

At most times your posts seem to perform well when you have your audience and you’re posting schedules figured out, but, there are times when your current posting strategy might fail temporarily. Yes, when there’s a global event crisis, talk of the town news, or a particular holiday season on; don’t expect your post to function to the optimal. The best way to get around this in that particular hour would be to place an offer in relation to the season in concern or to boost a post about a product price drop or event conducted.

Equation: Altered Audience Attention = Decreased Engagement

Native Vs Non- Native Content:

 As per theory, it states that native content works best for platforms when compared to non-native. This could be debatable though when certain firms service companies globally. But, most case scenarios, prove that native content causes increased customer engagement, which is clearly what we are looking for.

These are just a few aspects that we got to consider in our social media routine and management of personal and client-based platforms. If there is more that you’d like to share with us, please feel free to comment below. If you are looking for assistance in maintaining your social media platforms please give us a call.

 

Marketing ROI & Ways to Increase Them

There are often talks on marketing strategies and the Return on Investment involved on the various platforms. But, there’s always a confusion in the later. One simple example was about a person from Cincinnati. Yes, a very famous story that I am about to repeat. So there was a guy in Cincinnati who used to carry around a card with details of the platforms he used for his business and the ROI that was achieved. So, whenever a marketing personal approached him with a new strategy about a growing platform, he would quickly reference his dog eared card and cross check the ROI (ever changing) on the same. This is just an example of the mistakes most business pros do when checking out other options. It is very clear that ROI on platforms change from time to time and cannot be determined with a card that has been written ages ago.

Taking a few factors into consideration Urbansoft has put together a few aspects to consider while analysing your ROI.

Identify the Purchase Path:

When a product is about to go live, a very obvious strategy that all apply is to go with a bang into the industry with content that spreads word on the product. Though this is the right way to go about it, there are a certain things that you might want to look up on before you dive in head on. This will involve a lot of detective work in identifying the basic path of a customer that leads to a purchase. Firstly, the customer views your product as an advert on television or on a platform and decides to look it up a bit, then searching through search engines and reviewing people’s comments he decides to purchase a product. So it all comes down to a driving ad that will help give your customers the needed push. Catering to that again would involve sharing a lot of comments and teasers on the product months before you even go live. You might also want to screen out the best performing ones and focus on that pattern of advertising when you plan on striking the market full swing.

Identifying the Target:

Every group of individuals have a different way of viewing things. A simple example is a mommy group and a teenager group. Understanding your target and focusing your ad in that direction also, including keen identification of the platforms they use would help you get the message across a lot easier and quicker.

Another aspect to consider is identifying the group that matters. A product that is in use by all might not be attractive to all groups. For example: Group A might provide a ROI of $8 while group B $1. By identifying your primary audience and focusing on selling your product to them, will help you achieve ROI as quickly as possible when the product hits the market.

Reach & Frequency:

This involves calculating the frequency at which the ad runs on every platform, the reach that it receives and customer reactions. The interest of your target audience is bound to shoot up when they view your ad for the first time, and slowly diminishes when seen periodically. Keeping this in mind you might want to space out your ad to keep your customers intrigued.

Working Out the Price:

ROI is calculated as the money spent on the advert to the income received. If you manage to cut down on the cost you spend on the ad, you will be able to see a higher ROI. There are several ways to work around this. Try working out deals with the channels you decide to use, a TV program or a particular Television channel. I have always found that working out a deal at the beginning of the year makes a difference. There are always ways to get things done.

Identifying the Right Channel:

Based on an article in the New York Times, a consumer is subjected to more than 10,000 paid ads on a daily basis. So it’s left up to the consumer to choose what is necessary to him. The key here is understanding your customer’s needs and catering to them to increase sales, identifying lost costs platforms to increase ROI and right purchase channels to help your customer complete the sale.

I hope you enjoyed your read. If you are looking for any assistance on digital marketing and branding, please don’t hesitate to give Urbansoft a call. Please visit us at urbanoft.co.

 

Urbansoft, a Part of the Largest Technology Event of the Year – GITEX 2018

Urbansoft joins hands with GITEX to welcome you in being a part of the largest technology event in the Middle East, Africa and South Asia this 2018. Cutting straight to the chase, what’s new and happening in GITEX 2018? In this blog, we’d like to cover certain exciting features of the 5-day event, along with what Urbansoft is expected to bring to the table in the year 2018 as well.

Why Be a Participant at GITEX?

Well, if you are in the business of technology and working within the areas of the Middle East, Africa, and Asia, then GITEX is the place to be. If you are looking to make new business partnerships, view future-ready gear and anticipate on becoming a business success, then here’s the place you need to be. Why? Starting from the world famous industry names to the latest start-ups in the Silicon Valley, you get to meet them all under one roof.

What’s more? According to Gartner, the total value of the Middle Eastern and the North African Technology sector is bound to hit $168.8 billion by the end of 2020. Knowing where your opportunities lie for a better future, GITEX 2018 is one of the places you are meant to be if you want to make the most of it.

So what does Urbansoft Have in Store for You?

Urbansoft being one of the chief Web & Corporate Solution provider in the Kingdom of Bahrain is no less when compared to the other big fish in the sea.

We will be showcasing how we can help you get to the top of your industry starting with SEO, SMM and web solutions using modern techniques and expertise under website design and development. This will also include technology that focusses on Businesses development and increased productivity; including ideas on improving your return on investment using software platforms such as Microsoft SharePoint, ERPs, HRMS and so on.

Why miss an opportunity of getting a FREE consultation from our experts in person?

Let us know if you’d like us to secure a slot for a private consultation with you.

For more on Urbansoft visit urbansoft.co

 

Do Your Customers TRUST you?

This is a good question. Why? Asking you two other simple questions will tell you why. Have you ever asked an audience ‘Can I have your attention, please? ‘Follow the same question with ‘Do you trust me?’ Now, do both the answers to the questions above remain the same? If the answer is NO, then here’s why you have to work on building your customer’s trust. The secret to a success in any relationship happens to be trust. When trust increases, the level of attention in the same decreases. This is quite simple, most individuals turn their guard down when they find themselves in a trustworthy environment. The same happens when a customer trusts you. Over a period of years when you have happened to have gained the trust of your customer, he or she is willing to continue business with you based on a matter of trust. Though it’s quite obvious that TRUST is a quality to be developed in a business relationship as well, many do tend to find it hard to develop the quality. Here are a few thoughts on how you can win the trust and respect of a customer.

 

 Elements that Build a Client’s Trust:

 Be Yourself:

 It’s quite obvious that almost every individual has had a bad experience with a sale that has gone wrong. This hits the purchase rate of a customer on any product for that matter and is hard to rewind that to normal. Understanding that your customer may have already had a bad experience at least once in his/her life, it’s always better to be yourself. This could even include, providing the customer with a list of pros and cons of the service you provide or product you sell and why they have a better chance from doing business with you. The honesty in the way you carry out the sale tends to build a positive opinion in you and your brand.

Value your Customer:

One customer gained is equal to nearly 10 customers won by just word of mouth. The same comes to negative feedback but the extent of damage can be tripled. Show your customer that you value their relationship and that a relationship no matter long or short termed, hold a great importance to the brand/ company. Maintaining regular contact with a dormant customer could take your brand recognition to various levels. This could be, by sharing a greeting on an important occasion, or just a simple coupon to get the ball rolling for their next purchase. Any small gesture can go a long way.

Be Professional:

Customers always appreciate firms who go the extra mile. A business relationship is not always about the money. Not all requests by the customer need to be mentioned in the contract, you could be prepared to take a mild detour from the same with the best interest of the customer in mind. Also, taking the time to get to know the customers wants, needs, the challenges they face and the industry they are in shows that you really care.

Show Integrity:

Be ready to take a stand for what is right. You may come across situations when certain things might not just happen as per plan. But, when required to make a decision make sure that what you are doing is right. Never make promises that you can’t keep and never suggest more than what you can deliver.

However, gaining the client’s trust is only a part of the equation, but there’s more to making a business a success. This could include having the right product or providing the right quality of service that brings real value to your client’s business.

For more on Urbansoft and its service in the marketing industry visit us on Urbansoft.co

 

 

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