How to keep Your Customers Coming Back for More?

A satisfied buyer surpasses all business tactics, and which of course is the energy that keeps your brand selling. The moment the rate of customer satisfaction reduces the love for your product or service dies. This, in turn, affects your sales. If you nurture a deeper bond with your existing and potential consumers, they will distinguish your brand as essential, and uphold a long-term commitment as well. Let’s us learn how?

  • Keep Customers at the Edge of Their Seats:

Keeping your customers in tune with your brand comes with intensifying your connections with them. It’s a critical phase of your business that you can’t break out of if you want to retain the audience within your reach.  This can be achieved by suitably constructed blogs on your websites, business news, adverts, updates, and interesting events that keep customers within your hands, by increasing the fondness of your brand.

 

  • Leverage Suitable Technologies:

As your products or services and clients relationships amplify, you ought to refresh it through technologies, innovations, and with the prevailing marketing trends. Ensure that you utilize technologies productively to portray your offers. This may involve redesigning your brand, in an effort to renew and refresh your customer’s perception.

  • Regular Market Analysis:

As a brand marketer, your first step should be market research before projecting your stories to your target audience. The significance of a good regular market analysis applies to all sizes of businesses. When you understand the everyday market scenario, you will identify many distinct factors that could benefit your business or clients.

  • Deliver Values:

If you deliver trust, it’ll definitely double its return in no time, in the sense that customers will assure repeated business and will also respect you.  When you build trust in your customer, you can achieve the brand value that promotes a higher premium on your brand. Always ensure that your brand truthfully speaks about what matters to customers, even in your blogs.

  • Ensure Conveniences:

All customers are kings, so care about their convenience and not yours. Make sure that all your business platforms are user-friendly. Each feedback or complaint your customers make have a lot to tell on your business. Therefore, look to each one intently and resolve the same.  CRMS, responsive websites, and customer- friendly websites are some of the keys that make customers come back to you.

  • Surprise your Customers:

Customers love surprises like everyone else. If you want clients to continue buying from you, surprise them from time to time. Simple and cost-effective surprises make a difference.  Customers will appreciate even the little things you offer them, and will, in turn, encourage to build a closer and long-term relationship with you.

Note that, associating with branding agencies such as Urbansoft helps keep businesses one step ahead of their competition. Being remembered as a quality provider keeps you at the top, and encourages repeated business. Contact us for support.

 

 

5 Key Areas to Understand Your Customer’s Purchase Path

The process of identifying a customer’s purchase journey begins with knowing your customer’s traits individually. Gathering existing information about your existing and potential audience is a good start to know the various touch-points required to create a strong customer experience about your brand. This will not only help you grasp the means to get buyers to fall in love with your brand but engage them long enough to make a purchase.

How to Map out your Customer’s Journey?

A customer’s journey map portrays how you can connect, socialize effectively with all sorts of customers on digital platforms, details in relation to telephone, email, broadcast, or media, and also information where you get to meet the client in person based on events they attend. Mapping helps identify everything down to the very detail, helping you fill in the gap needed to ensure continuity in your customer’s buying journey. So, let’s see how it’s done!

Map Your Customer Journey:

Basically, there is no usual format to create a customer journey map for your business. It could be mapped based on your business preference, but ought to be a clear picture of the stories you want to portray. Your customer journey map should be set out to ensure that your brand stories center on the mind of your audience, and the key areas of your business should be noticed at a glimpse.

Involve your Team:

Employees are the major resources that support customer services, hence, crucial to the process. Why? Your team helps to speed up the identification of gaps between your organization and customers, relating to the overall customer services. This creates opportunities for enhancing the same. In turn, customer journey mapping helps your team to build a stronger customer relationship resulting in higher ROI. Take the extra effort to involve your team, including other stakeholders who play key roles in cross-sectional functions of your organization.

Outline your Goals and Scope of Customer Journey:

To ensure that nothing is missed out, build focus and create alignment within your group. To do this, outline all the necessary attributes that will lead you and your group toward achieving success in your business. For example, your goals and the scope to be mapped should be clearly defined and stated.

Create Tasks & To-Do-Items:

The trick behind keeping a successful project is creating a simple list of items you ought to execute each day, along with the time required. You can include a not-to-do list as well.  These will help you distinguish between work responsibilities and personal obligation, eliminating skipping anything imperative. For example, marketing priorities, such as content marketing strategy, email marketing plan, alteration to the key areas on your website, and a lot more.

Awareness, Consideration, & Acquisition:

These three factors are areas of focus to reach and engage your target customers with what matters to them. The moment a customer notices your brand, (awareness) occurs, but, when they contemplate on buying, then it’s called brand recognition (Consideration). When they finally decide to buy it is an (acquisition). These are a few stages you need to follow up on to keep customers engaged in buying from you.

Customer journey flows to explain the tension experienced by the customer, and creating a process that helps them sail through helps strengthens your customer’s buying decision. At Urbansoft, we’re minds and makers with business sense and creative chops set out to connect people with what matters most the experience. Contact us for support.

 

Blogging- How is it done?

We all know the importance of Internet marketing in the world today; where Internet Marketing is not just related to sites and content that you put on a portal or page; but is all about how to put the message across. It can be an article or news or just an update that you would like to share. The question is, how do we go about doing it? Let’s take a few things into consideration.

 

  1. The Reason for Blogging: Do you blog for fun, professionally, for passion? Why do you blog? Needing to know the reason for blogging is as important as you know where you would like to live. This reason will determine the design and the content that goes on your blog.
  2. Advocates: Who are they and how are they related to your target market. As a rule, they will also form a part of your target market and will also be sharing the content that you post.
  3. Research: A term that is well known, as it brings results. Research is the key, now that you have found your target market; start focusing on what they like to read, what they share, even social networking sites can help you in the same. Now the next step would be creating a chart and filling in the important keywords and articles that the target audience focuses on.
  4. Scheduling: The next thing is about being organized, create a schedule, a basic requirement would be at least one blog per month. As professionals, people get out at least an article on their blog every day. Choose twelve topics and stick to it as a schedule for a year, you may increase the number of blogs if you like but try not to reduce them. If you want to literally stand out of the crowd I suggest, you do at least four a day.
  5. Splash Words: Start by getting your ideas on the page, get it all out. Then choose the ones that make your point the most. Do not focus on the title of the blog or the images that you’ll be fixing already.
  6. Rest: You need to stop focusing on the same thing for too long. Take a break or else you’ll read it and get into editing and your tired mind will make your piece of art into a mess.
  7. Editing: Try to make the necessary changes yourself, or the best way to go about this is to ask someone else of the same cadre to do the same for you.
  8. Title: Make a smashing statement to just sweep up your audience with a word. Best to go with a statement in colloquial terms to get people’s attention.
  9. Images and Links: Links are required to get additional information across to the reader. The purpose of adding links is to make your blog more informative; giving the reader all he/she needs is the basic ideology. Images are basically used to attract the readers or even for clearer understanding. Humans tend to lean more upon pictorial presentations more than text, and an image will give them all they need.
  10. Final Details: Edit and refine, do your magic and post. If you feel you missed out on something you can always go back and make the necessary changes.
  11. Promotions: Understand that your article has to be tailored according to the platform that you are posting it on, Google Plus is not Stumbleupon and Twitter is not Facebook. Remember the effort you put in now will return with interest in the days to come.
  12. Regular Blogging: Last but not the least stick to your schedule as there may be followers you are unaware off keeping track of your Blogs that may lead to future prospects. Blogging for some is pleasure or fun, but in most parts of the world today it’s a social media strategy.

 

 

Social Media & its Lessons Learned

When you run a social media platform most of the content posted and time schedule followed goes on an experimental basis. At least, this is what happens when you are trying a platform or product for the very first time. After all, such experimentation is complete, and on understanding your audience better, it makes it easier to achieve better recognition on any social media platform. At Urbansoft we have done the same using various platforms and products in the industry, though it was a tedious process, and resources and money spent, we could now confidently say that we have been able to break the code. Listing out just a few of our lessons learned, we have the blog below.

 

Facebook Posts Run On Audience Likes & Not MONEY:

Most people believe that the more you spend the more you can achieve. Unlike that, Facebook plays fair and your product or service meets better chances not based on the money you spend, but the way you are able to attract your customers to the post. This would include quality of content based on the likings of your target audience. The next aspect would be considering the time at which your target audience is available making it visible for more views.

Equation: Content to Audience Liking = More Views + Likes (Money spent is not of the matter here)

Audience Engagement & Retention:

Have you ever wondered why your videos have not been watched more than 10 seconds? Well, you could either make it or break it within the first 3-7 seconds. If you want to increase your video’s average watch time, you might want to re-think your content strategy. To keep your customer engaged and watching till the end, you will have to optimize the first 3 seconds of your video. This would include tuning into the customer’s interest and conveying your major ideas within those first three seconds followed by repeating the same elaborately in the later part of the video. Makes sense?

Equation: Optimized Content in First 7 Seconds = Increased Watch Time

Recognition:

Have you ever felt connected to a particular video or quote that you have read on a social platform? Yes, it has happened at least once in your lifetime. Well, when this happens most individuals are moved to share the same post or even comment on the same when they see a little of them in the same. Similarly, videos or posts that impart a personal touch to a particular group of people, it moves that particular section of your audience to react or respond to the same. For example, An video on best marketing skills could move a group of marketing individuals in your audience to re-share the content or even start a discussion in your comments section. The strategy used here is to increase your audience engagement.

Equation: Connecting with your audience = Increased Post Engagement

Timing:

At most times your posts seem to perform well when you have your audience and you’re posting schedules figured out, but, there are times when your current posting strategy might fail temporarily. Yes, when there’s a global event crisis, talk of the town news, or a particular holiday season on; don’t expect your post to function to the optimal. The best way to get around this in that particular hour would be to place an offer in relation to the season in concern or to boost a post about a product price drop or event conducted.

Equation: Altered Audience Attention = Decreased Engagement

Native Vs Non- Native Content:

 As per theory, it states that native content works best for platforms when compared to non-native. This could be debatable though when certain firms service companies globally. But, most case scenarios, prove that native content causes increased customer engagement, which is clearly what we are looking for.

These are just a few aspects that we got to consider in our social media routine and management of personal and client-based platforms. If there is more that you’d like to share with us, please feel free to comment below. If you are looking for assistance in maintaining your social media platforms please give us a call.

 

Marketing ROI & Ways to Increase Them

There are often talks on marketing strategies and the Return on Investment involved on the various platforms. But, there’s always a confusion in the later. One simple example was about a person from Cincinnati. Yes, a very famous story that I am about to repeat. So there was a guy in Cincinnati who used to carry around a card with details of the platforms he used for his business and the ROI that was achieved. So, whenever a marketing personal approached him with a new strategy about a growing platform, he would quickly reference his dog eared card and cross check the ROI (ever changing) on the same. This is just an example of the mistakes most business pros do when checking out other options. It is very clear that ROI on platforms change from time to time and cannot be determined with a card that has been written ages ago.

Taking a few factors into consideration Urbansoft has put together a few aspects to consider while analysing your ROI.

Identify the Purchase Path:

When a product is about to go live, a very obvious strategy that all apply is to go with a bang into the industry with content that spreads word on the product. Though this is the right way to go about it, there are a certain things that you might want to look up on before you dive in head on. This will involve a lot of detective work in identifying the basic path of a customer that leads to a purchase. Firstly, the customer views your product as an advert on television or on a platform and decides to look it up a bit, then searching through search engines and reviewing people’s comments he decides to purchase a product. So it all comes down to a driving ad that will help give your customers the needed push. Catering to that again would involve sharing a lot of comments and teasers on the product months before you even go live. You might also want to screen out the best performing ones and focus on that pattern of advertising when you plan on striking the market full swing.

Identifying the Target:

Every group of individuals have a different way of viewing things. A simple example is a mommy group and a teenager group. Understanding your target and focusing your ad in that direction also, including keen identification of the platforms they use would help you get the message across a lot easier and quicker.

Another aspect to consider is identifying the group that matters. A product that is in use by all might not be attractive to all groups. For example: Group A might provide a ROI of $8 while group B $1. By identifying your primary audience and focusing on selling your product to them, will help you achieve ROI as quickly as possible when the product hits the market.

Reach & Frequency:

This involves calculating the frequency at which the ad runs on every platform, the reach that it receives and customer reactions. The interest of your target audience is bound to shoot up when they view your ad for the first time, and slowly diminishes when seen periodically. Keeping this in mind you might want to space out your ad to keep your customers intrigued.

Working Out the Price:

ROI is calculated as the money spent on the advert to the income received. If you manage to cut down on the cost you spend on the ad, you will be able to see a higher ROI. There are several ways to work around this. Try working out deals with the channels you decide to use, a TV program or a particular Television channel. I have always found that working out a deal at the beginning of the year makes a difference. There are always ways to get things done.

Identifying the Right Channel:

Based on an article in the New York Times, a consumer is subjected to more than 10,000 paid ads on a daily basis. So it’s left up to the consumer to choose what is necessary to him. The key here is understanding your customer’s needs and catering to them to increase sales, identifying lost costs platforms to increase ROI and right purchase channels to help your customer complete the sale.

I hope you enjoyed your read. If you are looking for any assistance on digital marketing and branding, please don’t hesitate to give Urbansoft a call. Please visit us at urbanoft.co.

 

How to Boost Your Online Presence?

Did you know that most firms aren’t able to survive in today’s competition? Right from the big firms to the small, the absence of an SEO or SEM strategy in any firm is making markets take a big dip due to negligence in online presence.  A survey reports that more than 90% of users search using Google as a search engine, which indicates the importance of search engine optimization. However achieving an optimized website isn’t that easy, as SEO isn’t a one-time task, rather, around-the-clock process that is required to be performed over a period of months using careful monitoring and well-planned strategies that help increase online presence. The infographic below was designed with the intent to shed light on ways to improve your online ranking and presence.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tips to Influence a Buyer’s Purchasing Decision

 The success of a product and service is dependent on a customer’s perception of the same. As multiple alternatives in today’s market keep buyers perplexed on the right decision, it could be a challenge when it comes to distinguishing one brand from another. Social media today appears to be the only hope left to keep customers engaged.

The bottom line is that everything about your brand, while incorporated successfully influences the buyer’s decision. If you are looking to hit the nail on the head, it’s high time you get smarter and learn what really works to engage your target customers. The infographic below was generated by Urbansoft to give you a heads up on the same.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Been Penalized By Google? Here’s how you recover

In a struggle to build traffic to a new website as quickly as possible, many sites have fallen prey to unethical methods. Though this may look fine in the beginning, Google does follow a few standards and so you will find yourself in a soup pretty soon. Google, taking strict action against anyone who follows in-appropriate standards, the penalty of such actions could be the blocking of your website from any SERPs which in-turn could result in a huge setback for your business. However, irrespective of the reason your site gets a thump and taking prompt action to help recover your organic search ranking is of dire need.

 

Before we get started, here are a few reasons why Google could penalize you:

 Manipulation of backlinks
 Over-optimization
 Selling or buying links on your site
 Duplicate content
 Keywords stuffing

6 Steps to Resolve Google’s Penalization:

1. Identify the Reason:

Have you ever been penalized? If yes, quickly find out the reasons behind your penalization. First of all, how do you identify if you are in trouble? One way to identify the same is based on the number of visitors to the site. Have the number of visitors to your site been dwindling down? Have your online contacts decreased? If the answer to the same is affirmative, then you’ve got your answer and yes, YOU HAVE BEEN PENALIZED. Next, use tools such as Webmaster to check if you have been hit with a penalty. Even tools such as the Penguin Algorithm could be used to view Google’s algorithm updates regarding your traffic.

2. Identify the Affected Link:

One way to get a head start in resolving the problem is by using Google’s Webmaster Tool to identify the affected links. This could be a tiresome job, but it could help you get your website up and running in a while.

3. Document the Affected Links:

Why? Well, you might need them at any time. There are situations in which you might need to submit particular links for Google’s reconsideration. Saving these for later will save you time when necessary. Tools such as webmaster provide options where these links can be saved to a document or a spreadsheet.

4. Disavow Harmed Links:

Disavow all the penalized links to indicate your seriousness to abide by Google’s guidelines. This can be made possible by using Google’s Disavow Links Tool. We suggest you consult an SEO expert for assistance if required.

To disavow harmful links;

 Upload a list of links to disavow
 Login to disavow links tool page
 Select your website.
 Click disavow links.
 Click choose file.

5. Submit a Reconsideration Request:

After clearing all the penalized links, send your reconsideration request to Google. Ensure that you’re not violating any of Google’s guidelines before sending your request. The letter must contain the right words requesting to remove the spam, or a solution to fix the problem with your website. You must also admit that you followed a wrong path to increase traffic, and this won’t happen again.

6. Wait for A Response:

Google may delay in responding positively to your reconsideration request. They may probably prolong the same to check on your response and the efforts you continue to take in complying with their views before you get a positive response. You’ll need to be patient. It may take a few weeks. If your request is denied, check if there are other links to clean up. Do the needful and re-submit your reconsideration request again.

Although it’s uncommon for Google to reconsider a site after blocking it, there are still cases where they reply positively. We at Urbansoft work with SEO, and SEM experts who practice a uniquely holistic approach towards SEM, taking into account the bigger picture to achieve better results, not just for today but for the future as well. Contact us for assistance in the same.

 

 

How to Build Your Business with Facebook Ads?

Did you know that Facebook is now viewed as the most populated platform? China is no longer the country with the largest population. Based on the world 2018 market statistics, it’s estimated that more than 2.20 billion people are active on Facebook on a monthly basis, with an increase of 13% each month. Doesn’t that identify it as the world largest market where all kinds of businesses can explore and reach their target audience?  Urbansoft has a few tips to help you avoid flying blind with no distinct idea of where to start before you spend any money on Facebook ads.

 

  • Build Your Brand:

Your brand identifies your product, your core business, and your business’s name. Your brand can be identified by sharing content in the form of blogs, reports, eBooks, newsletters, product demonstrations, news, images, videos and product reviews. These enable you to broaden your fishing nets and create an awareness that makes your brand stand out.

  • Determine New Visitors:

Identify and follow up with new visitors that are most likely to be interested in your brand. Facebook has tons of people than other platforms, from which you could easily distinguish your target customers and showcase your valuable products. Ensure to track your facebook profile visitors, to keep score on who is a visit as a viewer or as a potential buyer.

  • Retarget Website Visitors.

 Install a Facebook pixel on your website. Using that, track and target people who have recently visited your site. Retargeting is an effective strategy if you put into practice an effectively optimized strategy. In addition, build a custom audience to get the best out of your videos, or content shared on your Facebook page. Utilize this advantage to showcase your campaigns, and promote your products or services well.

  • Provide Freebies:

Your content marketing could be in the form of coupons, videos, blogs, checklist etc. You could create content that reflects as fun for your visitors. This helps to warm up cold customers and keep your business distinguished from your competitors. Try to create content that educates and influences your audience on their very first visit.

  • Convert your Visitors:

 Many companies have a huge number of likes and followers, but find it difficult to convert them into sales. However, this process can be made simple. If you adopt the right conversion technique, customers would be drawn to you like a moth to a lamp. To aid in better involvement from customers, retargeting is an excellent tool. It could convert existing visitors into buyers, and help you find new ones too.

  • Determine Your ROI:

 Investing resources in marketing is of prime importance, and increasing your ROI to meet those needs is equally important to keep your business well nurtured. The best way to set an appropriate budget without going overboard would be to measure the benefits accruing to your business from time to time.  Cost per thousand, frequency, positive feedback, click-through rate, are some metrics you can use to measure your investment’s effectiveness.

To bring success to your brand, finding new customers and increases sales for your products and services by marketing on platforms such as Facebook becomes crucial. We suggest you get an experienced marketing team that understands these marketing tools and possesses the know-how to help your business grow.

We at Urbansoft specialize in digital marketing, web development, mobile application development, product development, IT resource deployment and lot more. We work with a team of experts who lead the industry at the forefront with proven results in the areas of Internet business solutions and technologies. If you are looking for any kind of assistance, Contact us now!

 

Common SEO Mistakes and Tips to Deal with them

In areas of Business, digital content has been playing an important role in helping sites meet their horizons, and SEO has been the root cause. Thought SEO can make a difference, the technique when used carelessly can result in a huge loss, eventually affecting rankings. With many changes in search algorithms, focusing on quality and significance of content over quantity is the pillar that helps deal with SEO barriers of any sorts. In this article, experts at Urbansoft will help you identify SEO mistakes and ways to fix them when you encounter them. Let’s get started

 

  • Competitive Keywords:

If you’re targeting keywords that top companies use, your business may be star-crossed and end up ranking them. To get over this barrier, avoid keywords that are highly competitive. Rather, go for keywords that receive a decent integer of searches, but it must be tremendously appropriate for your brand.

  • Quick Results:

An attempt to acquire quick traffic to your site with Google’s regulation in mind frequently backfires. Promising a quick outcome to your clients is deceiving and isn’t wise. As an SEO expert, if you patiently derive traffic with the use of practical SEO tactics and clean backlinks, you stand a lot to gain in the long-run.

  • Long-Tail Keywords:

If you have noticed, you will obtain less traffic with a long-tail keyword than you would when you have more resolute, specific and short phrases. To fix this problem, optimize your content keeping the keywords to a minimum, but it must have a clear vision of your firm’s brand, site products, and services. You could target appropriate words about 2 to 4 words.

  • Choosing a Service Provider:

Not all SEO agencies are proficient on what they claim. Therefore, handing over your project to an inexperienced team is a big risk as you may have to start all over again. Why not do it once and for all by paying for SEO that sells? You can avoid this by conducting a quick analysis of any agent you intend to employ. See what customers are saying about them online before selecting any of them.

  • Limited Budget:

Having a massive business goal with a limited budget can slow down your SEO actions. If your aim is to obtain backlinks in tons, then listing your website in catalogs are a good idea, but they are a paid service. Having a limited budget, you may find it difficult to achieve your aim. To sort this out, seek an expert to assist you with the best service that falls within your budget range.

  • Overlapping of Links:

Too many links dilute pages which make it a hassle for your customers to take the right directions you want. That doesn’t mean you shouldn’t make use of links. The thumb rule of content is that you shouldn’t overload your pages with links.

Urbansoft works to benefit as many business owners in SEO as possible. We have grown step by step into an established SEO provider by helping small and big business owners achieve their goals. With proven records that have helped companies rank on the first page of Google for both National and Local keywords. On analysing your ranking and branding position in the industry and on the web, we put forth a proposal. On acceptance, we move on to on-page and off-page optimization. Contact us our experts for further guidance and expertise.

 

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