Creating a Virtual Banking Experience for BBK with UrbanMeta’s Innovative Digital Twin Solution

Introduction

UrbanMeta, a subsidiary of Urbansoft, partnered with Bank of Bahrain and Kuwait (BBK) to design and develop Bahrain’s first virtual bank. This digital twin of BBK’s financial mall allows users to explore bank services, interact with an Animated 3D model bot, and attend live events—all from a virtual environment.

The Challenge

BBK wanted to provide a unique and immersive digital experience for their customers, beyond traditional online banking. They needed a virtual platform that would enable customers to explore BBK’s products, access informative content, and participate in live events, mirroring the experience of visiting a physical bank.

The Solution

UrbanMeta developed a virtual bank environment with features designed to enhance user engagement and accessibility:

• Interactive Virtual Financial Mall: Users can explore a digital twin of BBK’s financial mall, where they can view detailed information on various bank products and services.
• Custom AI-Driven Bot: A personalized bot greets visitors upon entry, offering assistance and guiding them through the virtual bank experience.
• Informative Video Content: Users have access to videos about mobile banking, helping them better understand the features and benefits available to them.
• Inbuilt Auditorium for Events: An auditorium within the virtual bank allows users to attend live draw events and other BBK-hosted events, fostering a sense of community and engagement.

Results

• Enhanced Customer Engagement: The virtual bank provides an immersive, interactive experience that keeps customers engaged and informed about BBK’s offerings.
• Improved Access to Information: Visitors can easily explore BBK’s products and services, with the support of an Animated 3D model bot and informative video content.
• Event Participation: The auditorium feature allows BBK to host live events, enhancing customer involvement and providing a virtual space for community interaction.

Conclusion

UrbanMeta’s innovative virtual bank solution has empowered BBK to offer a pioneering digital experience, combining the convenience of virtual access with the richness of physical bank interaction, ultimately enhancing customer satisfaction and engagement.